Job Title: Customer Contact Agent
Monthly Pay: $4,400 - $4,900 USD per month
Summary:
Handle a policyholder’s address-change request from verification through updating the account and confirming the change. This full-time, fully remote Customer Contact Agent role supports callers with policy, billing, coverage, renewal, and payment questions while documenting each interaction clearly.
Job Responsibilities:
• Respond to inbound phone, email, and chat questions about account details, premiums, payments, and renewal notices.
• Verify caller information and complete approved policy updates, endorsements, and contact changes.
• Explain next steps for coverage questions, payment activity, and service requests using available resources.
• Record accurate interaction notes and follow-up commitments in the customer platform.
• Route complex account concerns or claim-file questions to the appropriate specialist or carrier contact.
Qualifications:
• Comfortable assisting customers by phone and maintaining a professional, empathetic tone.
• Familiarity with contact-center tools, web-based account systems, or case notes is helpful.
• Able to learn policy terminology, premium billing concepts, and verification procedures.
• Clear written skills for documenting customer conversations and follow-ups.
• Ability to manage assigned queues independently in a home-based setting.
• High school diploma or equivalent; related service experience is welcomed.
Perks & Benefits:
• Fully remote work arrangement.
• Role-specific training on systems, policies, and service workflows.
• Ongoing coaching and support from a remote team.
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